Issue when using Reply or Forward // This page request could not be verified and appears to have expired

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Issue when using Reply or Forward // This page request could not be verified and appears to have expired

Kirk Marshall

Hi there,

I hope you can help me with an error message one of my clients is
receiving on their squirrelmail.  Basically they are unable to reply to
or forward any emails.  They are able to click on @Reply' or 'Forward'
then edit the message, but after they click on 'Send' they are getting
the following error:

*ERROR*
This page request could not be verified and appears to have expired.


I have searched the internet and your support pages but have been unable
to find a solution for this problem.  I really hope you can help with
this one!  Please find details below.  Note, I installed all plugins and
tried it with minimal plugins installed but still giving the same error
message.

Squirrelmail version: 1.4.22

   Installed Plugins
     1. view_as_html
     2. administrator
     3. bug_report
     4. calendar
     5. delete_move_next
     6. demo
     7. filters
     8. fortune
     9. mail_fetch
     10. message_details
     11. newmail
     12. sent_subfolders
     13. info
     14. listcommands
     15. spamcop
     16. squirrelspell
     17. test
     18. translate

PHP version: 5.3.10
Web server: Apache 2.2.22
IMAP server: dovecot-imapd 1:2.0.19
SMTP server: Postfix 2.9.6-1
OS: Ubuntu 12.04.2 LTS // 3.2.0-27-generic // x86_64 x86_64 x86_64 GNU/Linux
Installation: Installed with ISP Config version 3.0.5
Browsers tried: Firefox 37.0.2 & Chrome 42.0.2311.152 m


Also please find output of configtest.php below:

SquirrelMail configtest

This script will try to check some aspects of your SquirrelMail
configuration and point you to errors whereever it can find them. You
need to go run conf.pl in the config/ directory first before you run
this script.

SquirrelMail version:    1.4.22
Config file version:    1.4.0
Config file last modified:    15 May 2015 10:29:55
Checking PHP configuration...
     PHP version 5.3.10-1ubuntu3.6 OK.
     Running as www-data(33) / www-data(33)
     display_errors:
     error_reporting: 22527
     variables_order OK: GPCS.
     PHP extensions OK. Dynamic loading is disabled.
Checking paths...
     Data dir OK.
     Attachment dir OK.
     Plugins OK.
     Themes OK.
     Default language OK.
     Base URL detected as:
http://webmail.facecomms.virtual.tibus.net/squirrelmail/src (location
base autodetected)
Checking outgoing mail service....
     SMTP server OK (220 facecomms.virtual.tibus.net ESMTP Postfix)
Checking IMAP service....
     IMAP server ready (* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR
LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot
ready.)
     Capabilities: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR
LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN AUTH=LOGIN
Checking internationalization (i18n) settings...
      gettext - Gettext functions are available. On some systems you
must have appropriate system locales compiled.
      mbstring - Mbstring functions are available.
      recode - Recode functions are available.
      iconv - Iconv functions are available.
      timezone - Webmail users can change their time zone settings.
Checking database functions...
     not using database functionality.

Congratulations, your SquirrelMail setup looks fine to me!


--



Many Thanks in advance!

Kirk




---

--
KIRK MARSHALL
Customer Support Engineer
Tibus

T: +44 (0)28 9033 1122
F: +44 (0)28 9042 4709
E:[hidden email]
W:www.tibus.com

Follow us on Twitter @tibus

Tibus is a trading name of The Internet Business Ltd, a company limited by share capital and registered in Northern Ireland, NI31235. Tibus is a part of UTV Media Plc.



This e-mail and any attachment may contain confidential and privileged information for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorised to receive for the recipient), please contact the sender by reply e-mail and delete all copies of this message.



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Re: Issue when using Reply or Forward // This page request could not be verified and appears to have expired

mick.crane


> On 15 May 2015, at 12:01, Kirk Marshall <[hidden email]> wrote:
>
>
> Hi there,
>
> I hope you can help me with an error message one of my clients is
> receiving on their squirrelmail.  Basically they are unable to reply to
> or forward any emails.  They are able to click on @Reply' or 'Forward'
> then edit the message, but after they click on 'Send' they are getting
> the following error:
>
> *ERROR*
> This page request could not be verified and appears to have expired.
is it possible if their clock is wrong that might cause that ?

------------------------------------------------------------------------------
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Widest out-of-the-box monitoring support with 50+ applications
Performance metrics, stats and reports that give you Actionable Insights
Deep dive visibility with transaction tracing using APM Insight.
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Re: Issue when using Reply or Forward // This page request could not be verified and appears to have expired

Paul Lesniewski
In reply to this post by Kirk Marshall
On 5/15/15, Kirk Marshall <[hidden email]> wrote:

>
> Hi there,
>
> I hope you can help me with an error message one of my clients is
> receiving on their squirrelmail.  Basically they are unable to reply to
> or forward any emails.  They are able to click on @Reply' or 'Forward'
> then edit the message, but after they click on 'Send' they are getting
> the following error:
>
> *ERROR*
> This page request could not be verified and appears to have expired.

Sounds like they are writing long messages and the security token is
expiring before they click send.  You can completely disable this
feature in the configuration, but that's strongly discouraged.  You
can increase token age by setting $max_token_age_days in
config/config_local.php although first I would recommend upgrading to
a snapshot of version 1.4.23 which has seen some changes in the token
system.

Also, the Quicksave plugin is designed to prevent loss of typed
messages, although its current version is limited in terms of message
length, which I suspect this user may be exceeding.  A new version of
that plugin is overdue...

--
Paul Lesniewski
SquirrelMail Team
Please support Open Source Software by donating to SquirrelMail!
http://squirrelmail.org/donate_paul_lesniewski.php

------------------------------------------------------------------------------
One dashboard for servers and applications across Physical-Virtual-Cloud
Widest out-of-the-box monitoring support with 50+ applications
Performance metrics, stats and reports that give you Actionable Insights
Deep dive visibility with transaction tracing using APM Insight.
http://ad.doubleclick.net/ddm/clk/290420510;117567292;y
-----
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